PropertyRadar Support

Simply sign up and your 5-Day Free Trial will begin automatically. To continue after the trial, do nothing – we’ll charge your card at the end of the trial and your subscription will continue uninterrupted.

If you don’t want to continue, you can cancel at any time during the trial period by logging in and choosing Cancel Subscription from the Subscription options menu under Account Settings in the upper right corner of the application.
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‍Note: A Free Trial includes 5 free phone numbers and 5 free email addresses. Purchases, including exports, document images, parcel maps, and phone/email appends, are not available during the free trial. 

Absolutely. You may cancel at any time by:

1. Logging into the Web application (https://app.propertyradar.com)
2. Go to your Account Settings (upper right)
3. Select Subscription
4. ‍Select Cancel Subscription

After you cancel you will receive an email confirmation, please keep this email as proof of your cancellation.

‍You will continue to have access to PropertyRadar for the remainder of the period for which you already paid, with no further commitment.

‍Click here for more details and options to cancel your subscription. Please consult the User Agreement for a full description of subscription cancellation terms. We do not accept cancellation requests in person, on the phone, or via in-app chat. Paid subscriptions are non-refundable; however, you will continue to have access until the end of your paid subscription period. All fees due from you to us, up to the end of the then-current subscription period at the time of termination, shall remain payable to us unless otherwise specified.

Absolutely! You can change your subscription to a plan that best meets your needs at any time. Here's how:

1. Log in to the PropertyRadar Web application.
2. Go to Account Settings (upper right corner)
3. Select Subscription from the drop-down menu
4. Select the plan that best fits your needs.

We’ll prorate your subscription at the time you change.

PropertyRadar provides nationwide coverage. PropertyRadar Coverage shows the specific counties we cover in each state, as well as other details about the specific data offered in each location.

Yes! For subscriptions, you can save roughly 20% with an annual term plan when paid in full & upfront. You can start monthly and switch to an annual payment plan at any time.

For Add-Ons, you can save 25% with our Team plan, and 50% with our Business plan.

If you are already a customer and would like to get these discounts, you can change your subscription by:

1. Logging into the Web application (https://app.propertyradar.com)‍
2. Go to your Account Settings (upper right)
3. Select Subscription
4. ‍Select Change Plan

If you do not cancel during your trial, your credit card will be charged after 5 days.

You will then be charged either monthly or annually, depending on the term you selected when you signed up for service.

You can change between monthly and annual billing at any time, and any remaining balance will be credited to your account.

We do not offer refunds, but your subscription will remain active for the full period you paid for, even if you cancel early.

Once canceled, you will not receive another subscription charge, but you can continue to make purchases at your discretion.

Restarting your account is simple.

1. Login to the web app using the email associated with your account. If you no longer have access to that email, contact Support and we’ll help you get reconnected.
2. Use the “forgot password” feature if needed.
3. Once logged in, you’ll either be given the option to restart your paid subscription or begin a new free trial, depending on how long it has been since your canceled.
4. Select the package, accept the terms, and, if needed, update your credit card.

That’s it!

The data we provide during the 5-Day Free Trial is valuable. Unfortunately, some people attempt to abuse our free trial offer by creating fake accounts. We require a credit card and a mobile phone number to verify you are a real person and prevent abuse.

A credit card is also required to ensure uninterrupted service should you choose not to cancel PropertyRadar during the 5-Day Free Trial.

Your credit card will not charged until the end of the 5-Day Free Trial, however, you may see a pre-authorization as we do check to see if the card is valid and has available funds.

 No. The phone numbers, email addresses, exports, and imports included with your subscription reset each month on your renewal date and do not roll over. This encourages consistent outreach to keep your marketing efforts moving forward.