PropertyRadar Support

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Hi there, how can we help you?

New Customer FAQ

Can I cancel anytime?

Absolutely. You may cancel at any time by:

  1. Logging into the Web application (https://app.propertyradar.com)
  2. Go to your Account Settings (upper right)
  3. Select Subscription
  4. Select Cancel Subscription

After you cancel you will receive an email confirmation, please keep this email as proof of your cancellation.

You will continue to have access to PropertyRadar for the remainder of the period for which you already paid, with no further commitment.

Click here for more details and options to cancel your subscription. Please consult the User Agreement for a full description of subscription cancelation terms. We do not accept cancellation requests in-person, on the phone, or via in-app chat. Paid subscriptions are non-refundable, however you will continue to have access until the end of your paid subscription period. All fees due from you to us, up to the end of the then-current subscription period at the time of termination, shall remain payable to us unless otherwise specified.

Can I change my subscription plan anytime?

Absolutely! You can change your subscription to a plan that best meets your needs anytime. Here's how:

  1. Log into the PropertyRadar Web application.
  2. Go to Account Settings (upper right corner)
  3. Select Subscription from the drop down menu
  4. Select the plan that best fits your needs.
Do you offer discounts on subscription fees?

Yes! You can save 20% with an annual term, when paid in full & upfront. You can start monthly and switch to an annual payment plan at any time.

If you are already a customer and would like to apply the discount, you can change your subscription term from Monthly to Annual by.

  1. Logging into the Web application (https://app.propertyradar.com)
  2. Go to your Account Settings (upper right)
  3. Select Subscription
  4. Select Change Plan
How does the Free Trial work?

Simply sign up and your 3-Day Free Trial will begin automatically. To continue after the trial, do nothing – we’ll charge your card at the end of the trial and your subscription will continue uninterrupted.

If you don’t want to continue, you can cancel at any time during the trial period by logging in and choosing Cancel Subscription from the Subscription options menu under Account Settings in the upper right corner of the application.

Note: Purchases including exports, document images, parcel maps, and phone/email appends are not available during the free trial.

When will I get billed?

If you do not cancel during your trial your credit card will be charged after 3 days.

You will then be charged either monthly or annually depending on the term you selected when you signed up for service.

You can change between monthly and annual billing at any time and any remaining balance will be credited to your account.

We do not offer refunds, but your subscription will remain active for the entire time which you have paid, even if you cancel early.

Once canceled you will not receive another subscription charge, but you can continue to make purchases at your discretion."

Which states and counties does PropertyRadar cover?

PropertyRadar provides nationwide coverage. PropertyRadar Coverage shows the specific counties we cover in each state, as well as other details about the specific data offered in each location.

ForeclosureRadar covers for Arizona, California, Nevada, Oregon, and Washington.

Why do you need my credit card and mobile phone number?

The data we provide during the 3-Day Free Trial is valuable. Unfortunately, some people attempt to abuse our free trial offer by creating fake accounts. We require a credit card and a mobile phone number to verify you are a real person and prevent abuse.

A credit card is also required to ensure uninterrupted service should you choose not to cancel PropertyRadar during the 3-Day Free Trial.

Your credit card will not charged until the end of the 3-Day Free Trial, however, you may see a pre-authorization as we do check to see if the card is valid and has available funds.

Returning Customer FAQ

How do I restart my account?

Login to the Web app using the email address as the User Id, click Restart, and you will be presented with the Billing dialog. Select the Package, Term and, if necessary, update your credit card. That’s it.

If you need assistance, please contact Support. If it's been more than a year since you were a customer, contact Support and we're happy to set you up with another 3-day trial to evaluate the product.

What if I no longer have access to the email I have used with my previous subscription?

Please contact Support and we’ll help you get reconnected to your former account.